What you get

Available Functionality

Shipment Processing

  • Label Print & EDI
  • Track & Trace
  • Shipment Consolidation
  • Shipping Rules
  • Unlimited Carriers
  • Carrier Development Guarantee

Return Management

  • Online Return Service
  • Return Label

Notifications

  • Shipment Notification - SMS
  • Event Notification - SMS

Customer Service

  • Help Center
  • SLA Enterprise

Available Functionality

Analysis and Reporting

  • Shipment History
  • Shipment Statistics
  • Carrier Performance Report
  • Customer Experience Report
  • Radar Report
  • Portal Export

Cost Control

  • Freight Rate Calculation
  • Invoice Control

Infrastructure

  • Private Cloud
  • Additional Environment
  • Additional Instance

Financial Services

  • Insurance - On Demand

Available Functionality

Tools

  • Mass Printing
  • Document Editor
  • Scan App
  • Ship Advisor
  • Dangerous Goods
  • RFID Validation

Integration

  • Consignor Standard
  • Consignor Customized

Data Storage

  • Data Storage - 2 Years
  • Data Storage - Extended 5 Years
  • Data Storage - Unlimited
  • Platform Uptime
  • Response time - Business Critical Single Transactions
  • Online Help Center
  • Usage
  • Technical Help Desk
  • Enterprise Help Desk
  • Opening hours
  • Channels
  • Response time - phone
  • Response time - E-mail
  • Process Review
  • Enterprise Programme

SLA Go

Pay as you go!

Platform Performance

  • 99%
  • 2.000 ms

Help Sources

  • Pay as you go

Help Desk Access

  • 08:00 - 16:00
  • Phone, E-mail and Webform
  • 10 minutes
  • 48 hours

Professional Services

SLA Plus

Give a little - get a lot!

Platform Performance

  • 99%
  • 2.000 ms

Help Sources

  • 1 hour/month included

Help Desk Access

  • 08:00 - 16:00
  • Phone, E-mail and Webform
  • 10 minutes
  • 48 hours

Professional Services

SLA Enterprise

24/7/365

Platform Performance

  • 99%
  • 1.000 ms

Help Sources

  • Customizable

Help Desk Access

  • 24/7/365
  • Phone, E-mail and Webform
  • 5 minutes
  • 4 hours

Professional Services