“Scan App allows small carriers to offer the same track and trace service as large carriers – without the need for lots of equipment. It is a good simple programme that closes a large gap for many small carriers”, says Ole Rønnest Nielsen, project manager at JYSK in Denmark.
When establishing their web shop, JYSK chose to employ relatively small carriers. However, they experienced problems with customers who could not see the delivery status of their consignments. Customer service at JYSK could not be of assistance either, because all they got was a list of items each time the delivery van returned.
“Now that we have started using Scan App, both our customers and our customer service department are fully informed about where a particular item is at any point in time. And that’s not all; we have constant access to the GPS coordinates, and the same service allows the drivers to visually document cases where they are trying to deliver to a customer who is not available. In addition, we can use photos to document any damage during transportation”.
JYSK has introduced e-commerce in five countries, and they are still expanding. So far, Scan App is employed in Norway and Denmark. “Everyone with a smartphone can bring Scan App along, and the drivers find it very easy to learn how to use the system. Therefore, we have reason to believe that we will also introduce the system in other countries”.
“Now we receive information on all our transportation directly in Consignor at the main office, regardless of whether we employ small or large carriers. This is very reassuring”, says Ole Rønnest Nielsen, who has solved many problems thanks to a small free app installed in the vehicles serving the company.
""Scan App allows small carriers to offer the same track and trace service as large carriers – without the need for lots of equipment. It is a good simple programme that closes a large gap for many small carriers.”"
Ole Rønnest Nielsen, Project Manager, JYSK